Returns & Refunds & Exchange
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Meléche . If for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 30 days from the delivery of your order, as long as your item meets the return conditions.
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.
For More Support : support@meleche.com
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.
Meléche is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Meléche will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Meléche . If for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 30 days from the delivery of your order, as long as your item meets the return conditions.
We accept returns only in all over USA.
You may return your item to Meléche either for a refund, resizing or repair request.
For a quick and easy return process, please make sure that you select the correct type of return and fill out all required fields on the form. Your return request will not be processed without the required information.
A confirmation e-mail including the return address and a copy of the form you have filled out will be sent to your e-mail address upon submission. Please print and enclose this form in your return parcel. Please note that your return request will be processed based on the information that you submit online. Any handwritten notes on the printed copy of the return form will not be taken into consideration.
Pack your item(s) securely before shipping. We suggest that you send your item via an insured, traceable shipping method. Meléche does not take responsibility for the loss or damage of items in transit.
For an easy and secure shipment, please contact our customer support Or E-mail : support@meleche.com team before you send out your item. We will arrange a courier to collect the parcel from your address.
Once we receive your parcel, it can take up to 3-5 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed, and additional charges may be incurred depending on your return instructions. Once the item is inspected, should charged fees apply Depend of Your Area . you will be notified before any work is done to process your request.
Should you have any questions, please contact our customer service team by e-mail at support@meleche.com or will call you back . They will be happy to assist you.
Please read the below information carefully prior to returning your item for refund, engraving, resizing or repair requests.
We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Meléche . If for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 30 days from the delivery of your order, as long as your item meets the return conditions.
We do not accept exchange. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.
Be sure before to confirm your order, for any more information contact us Or E-mail at : support@meleche.com .
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Meléche . If for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 30 days from the delivery of your order, as long as your item meets the return conditions.
To return your product for repair," Contact us at support@meleche.com " to send fill out the return order form and follow the steps explained under the "RETURNS" section. Please make sure that you send your product for repair without the complementary items such as gift boxes or certificates. These items will not be returned to you after the repair process.
Please note that the repair process takes about 25 business days, depending on the product.
Item could be apply Charges fees for "shipping or repair"
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Meléche . If for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 30 days from the delivery of your order, as long as your item meets the return conditions.
Your return must meet all conditions below to be eligible for a full refund:
The item has not been worn and does not show any signs of use, including but not limited to scratches, dents, stains or any other flaws ( if it shows have any signs of use, we will send item/s back to you and will charge delivery fees) for hygienic purposes after covid-19 we will not accept at all.
The original product seal is intact and has not been removed. (All non-engraved and engraved products are sent with a string hang-tag with a return code in it attached to them. Please make sure that it has not been removed.) Please enter the return code indicated on the string hang-tag while filling in the return form.
Your return parcel includes all complementary items such as the original gift box, certificates and other promotional items.
The product has previously not been resized or modified.
The product doesn't include diamonds purchased as part of GIA certification.
The product has been returned to Meléche within 30 days of the delivery of your order.
We will credit your original payment method, excluding delivery charges. Please note that it can take up to 10 working days for the funds to appear in your account, depending on your bank or card issuer.
Items purchased using store credit can only be returned for store credit and cannot be processed for a monetary refund. Store credit cannot be converted into cash, transferred over to someone else or used for services such as express shipping or resizing fee.